Reference

Privacy Policy: How We Protect Your Account

When you open an account with elexsitogel, your personal information — from your deposit via DANA, OVO, GoPay or QRIS to your gameplay history — stays secure and…

DANA, OVO, GoPay & QRIS deposits securedYour data encrypted end-to-endClear, direct contact if you have questions
elexsitogel Privacy Policy: How We Protect Your Account
REACH OUR TEAM

Privacy Questions? Here's How to Contact Us

Team online

Live Chat Support

Chat with our support team during lobby hours. Available seven days a week, we answer privacy and account-access questions within minutes. Open your account and click the chat icon at the bottom right.

Email Requests

Send a privacy inquiry to our compliance inbox and we'll respond within five business days. Include your account email and a specific question about your data or our retention practices.

Account Settings

Log in, go to Settings, then Privacy & Data. There you can view what we hold, update your contact information, or request a copy of your stored records in one tap.

HOW WE OPERATE

Data Security and Your Privacy Rights

Encryption and Storage

Your password is hashed on our server; we never store it in plain text.

Cookie and Tracking

When you visit elexsitogel, we place cookies on your browser to remember your login status and lobby preferences.

Data Retention

We keep your account data for as long as your profile is active, plus five years after closure for regulatory…

Third-Party Sharing

We share minimal data with our payment processors — name, email and transaction ID only — to confirm your DANA…

Your Access Rights

You can request a full copy of your stored personal data at any time.

Report Privacy Issues

If you suspect unauthorised access to your account or believe your data has been misused, contact our compliance team immediately…

Privacy Policy Frequently Asked

When you withdraw via DANA, OVO, GoPay or QRIS, we keep a record of the transaction for five years for regulatory compliance and dispute resolution. Your bank account number and card details are not stored on our server; only your payment method ID is retained. You can request deletion of this record after disputes close, depending on local law.

You can ask us to delete your account and most associated data at any time via Settings or live chat. However, we must retain transaction records, account history and any data related to ongoing disputes for five years as required by anti-money-laundering regulations. Once that period passes, you can request permanent deletion where local law permits.

We use cookies to keep you logged in, remember your game preferences and track your session activity so we can detect fraud and improve your lobby experience. You can disable cookies in your browser settings, but this may log you out after each session and slow your gameplay. We never use cookies to sell your data to advertisers.

No. Your gameplay history, bet amounts and game selections are stored only within elexsitogel's internal systems. We do not sell or share this data with other casinos, betting sites or external analytics firms. The only exception is if we suspect fraud or money laundering, in which case we may share anonymised data with regulatory authorities as required by law.

Change your password immediately via Settings and contact our live chat support within the hour. We will review your login history, check for unusual withdrawals or bets, and lock your account if necessary. Report the incident to [email protected] with your account email and the date you noticed the suspicious activity. We investigate all breaches within 24 hours.

IP addresses and device information are logged each time you log in and retained for one year. We use these logs to detect if someone is trying to access your account from an unfamiliar location and to prevent fraud. After one year, logs are archived unless they relate to an active investigation or dispute.

Yes. Log in to your account, go to Settings, select Privacy & Data, then choose Data Export. We will compile all your stored information — registration details, transaction history, gameplay logs and device records — into a file and send it to your registered email within seven business days. You can then review, update or request deletion of any fields.